CEEN · Clarity, Strategy and Energy in Business
These Terms and Conditions govern the provision of the CEEN Session and CEEN Cycle services (collectively, “CEEN”) by Filipa Osório to clients who purchase them through the website or another designated channel.
By booking and paying for either service, the client accepts the terms set out here.
CEEN is a one-to-one process focused on clarity, strategy and energy, designed for entrepreneurs, independent professionals and content creators who already have an established activity, through a business or personal brand, and sell services, sessions, programs, courses or products based on their knowledge and experience.
CEEN:
The recommendations provided are based on the reality of the client’s business, the materials analyzed and an understanding of the client’s beliefs, patterns, desires, capacity and approach to decision-making, and are intended to support the client’s own decision-making. Final decisions and their implementation always remain the client’s responsibility.
CEEN is available in two formats, which differ in how the work is carried out: in the Session, the analysis and recommendations are developed during the meeting; in the Cycle, the work also includes analysis of the agreed materials and preparation of a proposal between two meetings. The client chooses the format when booking.
One-to-one work during a single meeting, centered on one priority question brought by the client. It includes:
Within five working days of the session, Filipa Osório provides the client with a short summary in Notion of what was covered, together with any action points identified during the session, at no additional cost. The summary records the work done during the session and does not constitute any new analysis. The service is considered fully performed once the session has taken place and the summary has been delivered.
The CEEN Session does not include further analysis after the meeting, implementation or asynchronous support. The work is centered on the question agreed for the meeting.
Two one-to-one sessions, with analysis carried out by Filipa Osório between them on one central question brought by the client. The aim of the analysis, the materials included and what falls outside it are agreed in the first session. It is not a review of the entire business. Any new request that requires additional work falls outside the Cycle and is agreed separately. It includes:
The CEEN Cycle is considered complete once the second session has taken place. After that session, no further work, changes or adjustments by Filipa Osório to the client’s Notion space are included.
The client must submit the agreed materials needed for the analysis. If any materials are not submitted within the three-day period, the analysis will proceed on the basis of the information shared during the first session and the materials received. The 21-working-day timeframe will remain unchanged.
Sharing additional information is optional. Choosing not to do so does not affect the client’s entitlement to the remaining stages of the service.
Other than the essential information requested when booking, no form needs to be completed. Once the booking has been confirmed, the client only needs to attend the session or sessions at the scheduled date and time and, where applicable, share the key material with the advance notice requested during the booking process.
These prices may be adjusted where, at the client’s request or by agreement between the parties, the service is customized beyond the standard format described in these Terms. Any price adjustment is always expressly communicated in writing and agreed with the client before the session or change is confirmed.
Once payment has been confirmed, the corresponding invoice or invoice-receipt is issued in accordance with applicable Portuguese tax legislation and sent to the email address provided by the client when booking.
Under Portuguese Decree-Law No. 24/2014, a client acting as a consumer generally has 14 days to withdraw from a service contract concluded at a distance.
Express request for the service to begin immediately. By accepting these Terms when booking, the client expressly requests that the service begin immediately, with the analysis of the information and materials provided at the time of booking, even before the 14-day period has ended. The client is informed and acknowledges that the right of withdrawal is lost once the service has been fully performed (Article 17 of the aforementioned Decree-Law). If the client exercises that right after the service has begun, the client must pay an amount proportionate to the service already provided, as set out below.
Start of the service. The service is deemed to begin upon confirmation of payment, when Filipa Osório starts analyzing the information and materials provided by the client when booking.
If the service is fully performed within the 14-day period, the client loses the right of withdrawal once performance is complete.
Expiry of this right. No refund is available under the statutory right of withdrawal once that period has expired. However, the cancellation policy for cancellations made at least 72 hours before a session, set out at the end of this clause, still applies, as do the provisions of clause 5 concerning rescheduling and non-attendance.
As this is a single meeting in which the analysis and recommendations are developed and delivered during the session itself, the proportionate charges apply as follows:
| Stage completed | Percentage of the total price that becomes non-refundable |
|---|---|
| Payment confirmed and review of the context or material started | 30% |
| Session held (service completed) | 100% |
This means that if the client requests withdrawal from the contract after the service has begun but before the session, 70% of the amount paid is refunded. Once the session has taken place and the summary has been delivered, the service is considered fully performed.
| Stage completed | Percentage of the total price that becomes non-refundable |
|---|---|
| Payment confirmed and analysis of the booking information started | 10% |
| First session held | 50% |
| Analysis and personalized proposal completed (before the second session) | 90% |
| Second session held (service completed) | 100% |
This means that if the client requests withdrawal from the contract after the service has begun but before the first session, 90% of the amount paid is refunded. If withdrawal is requested after the first session but before the analysis and proposal have been completed, 50% is refunded. If withdrawal is requested after that stage but before the second session, 10% is refunded.
Cancellation at least 72 hours before a session. Regardless of whether the 14-day withdrawal period has expired, the client may cancel a scheduled session (the CEEN Session or the first session of the CEEN Cycle) at least 72 hours before the scheduled start time and receive the refund corresponding to the stage already reached in the tables above. With less than 72 hours’ notice, the time slot can no longer be filled by another client, so no refund is available. The client may, however, reschedule under clause 5.
All information shared by the client before, during and after the sessions is treated as confidential. Filipa Osório does not share information that identifies the client with third parties, except where required by law or by an order from a competent authority.
Filipa Osório may share comments or messages from the client as testimonials anonymously, without the client’s name or voice and without details that could identify them, on the website or in other promotional materials. Using the client’s name, voice (audio) or image always requires specific consent, requested separately from the purchase of the service, identifying the content and the channels on which it will be published.
The client may decline without affecting the service, object to anonymous use and withdraw consent at any time by emailing mail@filipaosorio.com. Following withdrawal or objection, the content will no longer be used in new materials and will be removed from the website.
Filipa Osório undertakes to provide the service professionally and with care, but does not guarantee specific outcomes, as these depend on factors beyond her control, including the client’s own decisions and actions.
Filipa Osório is not liable for decisions made by the client based on the recommendations provided, or for the financial, commercial or personal consequences of those decisions.
Personal data collected when booking, during the sessions and in the digital space for observation and sharing is processed in accordance with the General Data Protection Regulation (GDPR) and Filipa Osório’s Privacy Policy.
Filipa Osório reserves the right to update these Terms and Conditions at any time. The applicable version is the one in effect when the service is booked.
These Terms and Conditions are governed by Portuguese law. Any disputes fall within the jurisdiction of the courts of the judicial district in which Filipa Osório is domiciled, without prejudice to the client’s rights, as a consumer, to use alternative dispute resolution mechanisms for consumer disputes.